Jellycat Cizi Snake

Shipping:

• Free in-store pick-up within 24 hours.
• Free shipping in Canada on orders over $99.99 (exceptions apply).
• No international shipping.
• Remote areas (Yukon, Nunavut, etc.) and certain postal codes may incur shipping fees.
• Out-of-province orders ship only to the billing address.

Order Cancellation:

• Email within 12 hours to cancel; no cancellations once shipped.

Damaged Products:

• Report damage within 5 days with photos and receipt.

Returns:

• 30-day return/exchange window for unused items in original packaging.
• Online purchases can be returned in-store.
• Refunds issued to the original payment method (2–4 business days).
• Final sale items (car seats, breast pumps, diapers, etc.) are non-returnable.